I install AI agents in small and medium businesses for a living. So take this as a guy telling on his own industry. The AI automation gold rush is real, and the savings are real. But everybody with a pulse and a password who just learned to make a computer write code is now selling automation, and most of them have no idea how to do it safely. The failures are already public. Last summer an AI coding agent deleted a company's live database during an explicit code freeze.
So before you hire anyone to automate your business, ask them these ten questions. My own answers to all ten are posted right here. Hold me to the same bar.
A hacker hides instructions in an email or invoice your AI reads, and the AI obeys the stranger instead of you. One crafted email made Microsoft's Copilot leak files with zero clicks.
An agent loose on your main systems with admin rights is a data-destruction machine with a random seed.
Whoever holds the credentials owns your business.
Insurance mails a check in eight months. A tested restore has you open Monday.
If nobody can say what the agent did, nobody can say what went wrong. And no insurance claim survives without evidence. Then ask the harder half: show me where a human told it no. In May 2026 a federal court found "not a scintilla of evidence" of real human review, and the tell was that nobody had ever rejected the AI. A log of nothing but approvals is not proof of oversight. It is evidence against you.
Vendor lock-in with a person attached.
One shared system means one bug leaks your books to a stranger. It happened to billion-dollar Asana in June 2025. Regulated industry? This is a legal question.
No history means no undo and no paper trail.
Since January 2026 insurers attach generative-AI exclusions at renewal, and a generic business policy never covered this anyway.
A consultant running every client off one personal login breaks the AI providers' account-sharing rules. Your business can be shut off for someone else's behavior, on an account you don't own.
Anyone selling AI installs should be able to pass their own vetting. Our answers are posted, dated, and honest about exactly how we build.