Need help with a Slocat Group product or a purchase? We're here. Support is handled by real people based in the United States — not an offshore call center and not a bot-only queue.
Email is the fastest way to reach us. We aim to respond within one business day, and usually much sooner. Please include your order or account email and a short description of what you need so we can help you on the first reply.
What we can help with
- Questions about a purchase, subscription, or receipt.
- Billing, refunds, and cancellations.
- Getting a product set up or working the way it should.
- Reporting a problem or something that doesn't look right.
Billing & refunds
Payments are processed securely through Stripe. For a billing question, refund request, or cancellation, email [email protected] from the address on your order and we'll take care of it.
SMS notifications
If you're enrolled in our SMS notifications, you can reply STOP to any message to opt out, or HELP for assistance. Standard message and data rates may apply. See our SMS Notifications and Privacy Policy pages for details.
Mailing address
Slocat Group, LLC
3939 Ayscough Rd
Charlotte, NC 28211